Frequently Asked Questions
All artwork is to be supplied in press ready format with the following requirements:
- 3mm or 5mm of bleed with trim marks
- Text converted to outlines
- Save as press ready PDF
If we are designing your artwork for you, this doesn’t apply.
Yes, for some products.
If you are wanting a product such as presentation folders or something a little out of the ordinary, we can provide you with the correct template to design your artwork in. Please email us with any questions you have.
Absolutely, you can design using Canva or any other program you like, however more often we reject these files as they aren’t usually supplied in press ready format. If this is the case, we charge a minimum fee of $75 + GST to correct your artwork. The cost is determined by the size of your file and design. We always advise our customers of the issues and cost before going ahead, so you have the choice.
The turnaround time is determined by a couple of factors:
- If your artwork is supplied correctly
- How long you take to approve the job
- What product / finishes and quantity you are ordering.
We will give you an ETA when you place your order. If you have a deadline, please advise our staff so we can let you know if it is possible. We always try and accommodate your deadlines wherever possible.
We offer FREE delivery Australia wide. Depending on where you are, determines what freight company we use.
Delivery times vary depending on where you are located.
Payment is required on artwork approval. Corporate / business customers can speak to accounts about the possibility of an account. If an account is offered, it is strictly 14 days.